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Add your dates and the home's page shows live availability and the full total, with fees itemised, before you press Book now. Booked direct, the 5% discount is already in the total. Where a home offers a weekly or monthly rate, it shows there too.

You pay the full total by card before arrival. The total you see at checkout, with fees itemised, is what you pay.

Most homes are check-in from 3pm and check-out by 11am; each home's page shows its own times. Before you arrive you get a mobile-friendly check-in guide, and most homes are self check-in by lockbox or key exchange.

Sometimes. It depends on the home and the day, so ask the team once you have booked and they will tell you what is possible.

Free cancellation up to 30 days before check-in, with the exact date shown on each home's page before you pay. To cancel or change dates, email guest@houst.com. Inside that window, contact us and we will let you know whether a refund is possible.

There is no platform in between, so we check who is staying ourselves, the same as a hotel reception: a photo ID and a selfie from every guest before arrival. It keeps every home shared only with people we know.

It varies by home. Each home's page lists its amenities and describes the building; if parking or stairs matter to you, check there or ask us before you book.

Each home's page describes the neighbourhood and how to get around. The full address and directions come with your booking confirmation and check-in guide.

Where a home offers a weekly or monthly rate, it shows in your total once your dates are in. Every direct booking also carries the 5% discount.